Each accessory we hand make here at HandmadeBySaraKim is handmade right when the order is placed, because of this delightful fact, we do not accept any returns or exchanges. However, your satisfaction is very important to us so if there is a problem, please don’t hesitate to ask us any questions.
Are the accessories misbehaving? A problem or mistake with your order? Please contact us at firstname.lastname@example.org for instructions. Please include your name, contact information, invoice and/or order number so we can remedy any mishaps as soon as possible. I ship within 2-3 weeks upon receipt of payment, and 3-4 weeks during wedding season; with an additional 3-5 business days for standard US shipping. If you need your package mailed quickly please let us know and we will be happy to accommodate you!
We'll happily deal with any problems on a case-by-case basis, depending on the details. If you're not happy with your HandmadeBySaraKim accessories, we'll do our best to make you happy!