Each accessory we hand make here at HandmadeBySaraKim is handmade right when the order is placed, because of this delightful fact, we do not accept any returns or exchanges. However, your satisfaction is very important to us so if there is a problem, please don’t hesitate to ask us any questions. Please note that all our pieces may vary since they are all handmade. We try our best to replicate all our pieces as close as we can. Colors may also look slightly different depending on screen and lighting. If you want a specific color, please request a swatch sample.
Please check below for our current order status updates, which may take longer than our standard processing time. Our standard processing time includes 4-5 weeks; with an additional 3-5 business days for standard US shipping and estimated 2 weeks for standard international shipping. Bulk paper flower orders are only taken project by project basis so please check for availability. We ship through the US Postal Service, all US orders come with tracking, and international shipments have an optional tracking purchase when you checkout. We also offer rush order and express shipping so if you need your package mailed quickly please let us know and we will be happy to accommodate you!
Are the accessories misbehaving? A problem or mistake with your order? Please contact us at firstname.lastname@example.org for instructions. Please include your name, contact information, invoice and/or order number so we can remedy any mishaps as soon as possible.
We'll happily deal with any problems on a case-by-case basis, depending on the details. If you're not happy with your HandmadeBySaraKim accessories, we'll do our best to make you happy!
Current order status is our standard processing time while customized orders may take longer, please inquire via email for details on customized orders.